At Succession Wealth, we are committed to ensuring that all our clients receive the highest level of service however, we know that sometimes things can go wrong.

If there’s a problem, please let us know and we’ll try to find a solution as quickly as possible. You can contact us by letter, phone or email:

• Succession Complaints Team, Central House, Beckwith Knowle, Harrogate HG3 1UF.

• Tel: 01423 510000

• Email: complaints@successionwealth.co.uk

Succession Wealth has a written procedure for the resolution of complaints and a copy is available on request.

Following investigation of your complaint, if you’re dissatisfied with our outcome and response, you can ask the Financial Ombudsman Service (FOS) for an independent review. They may only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.

The Financial Ombudsman Service can be contacted at:

• Financial Ombudsman Service, Exchange Tower, London, E14 9SR

• Tel: 0800 0234567

• Email: Complaint.info@financial-ombudsman.org.uk

• Website: www.financial-ombudsman.org.uk